Check this link, the theme was updated on the 25th August 2020 – less than a month ago. They are having problems uploading to themeforest so updating directly in that topic.
Nearly 7 days with no reply, is this a joke or something? Seriously where is the support? I understand you have a life and would be busy at times, but a week for support is a joke. Either please provide the support or give me a refund. I am done with this.